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Our ethos


About Louise Hickman…

I have worked in social care since 2002, beginning my career as a care assistant in a domiciliary care company. From the very first visit I knew I would love working in care.

I have held many different roles from area supervisor, care co-ordinator, customer care consultant, deputy manager and then onto becoming a registered care manager.

Working in care humbles you as a person to strive to do better for those that we support. Making a difference to the lives of our residents and ensuring that everyone is treated as an individual is what makes me determined to achieve.

I am passionate about providing a quality care service in Austenwood Care Home. It is important to me that Austenwood has a warm and friendly environment that is not clinical but feels like home. By investing in my team, we have the skills, experience and values to ensure residents are being cared for with kindness and compassion.

My objective is always to make the process of managing and running Austenwood as transparently as possible, and to ensure it has an open, positive and inclusive atmosphere.

Louise Hickman, Home Manager

Care Home - Family Visit - Premium Care Group


In our care homes, we place a strong emphasis on a family-friendly approach, acknowledging the significance of family involvement in residents’ care and well-being. We believe families play a crucial role in guiding the care journey for their loved ones, and we are dedicated to offering responsive and flexible support at every stage of this journey. This ensures a collaborative and supportive environment that enhances the overall quality of care and fosters positive outcomes for residents.

Quality of Care

Our team is at the heart of everything we do here at Premium Care Group. All of our employee undergoes rigorous selection and extensive training in evidence-based assistive techniques for honing bedside manner and clinical skills. Our notably low staff turnover and employees’ genuine dedication to connecting with seniors on personal levels reflect our commitment to recruiting and retaining best-in-class talent. We invest in professional development and mentorship to constantly elevate standards of care.

Care Home - Quality of Care - Premium Care Group

Care Home - Social Activities - Premium Care Group

Activities and Social Engagement

What sets our care homes apart is a wholehearted commitment to brightening every resident’s day. Our goal is to make each day the best for our residents. Taking it a step further, we engage with residents to discover their desired “Magic Moment” and work to make their wishes a reality. We pledge to build a flourishing community within our homes. So journeys can feel a touch more complete, and residents look forward to what tomorrow brings within our homes.

Facility cleanliness and safety

We prioritise the well-being of our residents by maintaining a safe and clean environment. Our commitment to excellence includes rigorous cleanliness standards, thorough safety measures, and constant assessments within our facilities. We understand the importance of family involvement in ensuring the highest standards of care. Through collaborative efforts, we strive to create a living space that not only meets but exceeds the expectations of both residents and their families, fostering a secure and comfortable atmosphere.

Care Home - Cleanliness and Safety - Premium Care Group

Find out more

If you have any questions about our home, the care we provide at Austenwood, or our current vacancies, please get in touch today. You can either contact us online or on the phone, or pop in for a chat if you’re in the area.

Our door is always open.

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